Introduction
Epoxy flooring can completely transform a space — whether it’s a high-end showroom, a residential garage, or a commercial warehouse. But the difference between a stunning, durable finish and a costly disaster often comes down to who installs it.
Hiring the right epoxy flooring contractor is crucial. To help you make the best decision, here are the top questions you should ask before signing a contract — plus why they matter.
1. Are You Licensed and Insured?
Why It Matters:
This is the bare minimum. A professional epoxy contractor should have proper licensing and full liability insurance. This protects you from any damage, accidents, or legal issues during the project.
Follow-up Tips:
- Ask for proof of insurance.
- Confirm they’re registered to operate in your province or city.
2. How Much Experience Do You Have with Epoxy Flooring?
Why It Matters:
Epoxy isn’t paint — it requires precision in surface prep, mixing, and application. Experience is critical to avoid bubbling, peeling, uneven finishes, and short lifespan.
Look For:
- Years in business
- Specialization in decorative concrete or epoxy systems
- A portfolio of completed projects
3. What Epoxy Systems Do You Offer?
Why It Matters:
There are different epoxy systems — each suited to specific needs:
- Metallic epoxy for luxury designs
- Flake systems for garages and workshops
- Quartz for commercial, anti-slip environments
- Glitter epoxy for creative or retail spaces
- Countertops for kitchens and bars
A reputable contractor should offer multiple systems and explain which one fits your space best.
4. Can You Provide a Written Estimate and Breakdown?
Why It Matters:
Avoid vague quotes. A professional contractor will provide a detailed breakdown of labor, materials, surface prep, coatings, and optional upgrades.
Ask For:
- Per-square-foot pricing
- Timeline
- Payment schedule
- Warranty coverage
5. What is Your Surface Preparation Process?
Why It Matters:
Proper prep is 80% of the job. Without it, even the best epoxy will fail.
Expect them to mention:
- Moisture testing
- Diamond grinding (not just acid wash)
- Crack and joint repair
- Dust control
If they skip or rush this step, look elsewhere.
6. What Warranties Do You Offer?
Why It Matters:
A contractor confident in their work will back it up. Warranties show they stand behind their product and process.
Typical warranties cover:
- Delamination (peeling or lifting)
- Cracks caused by poor installation
- UV or yellowing protection (if applicable)
Make sure you get all warranty info in writing.
7. How Long Will the Project Take — Including Curing Time?
Why It Matters:
You need to know when your space will be ready for use — especially for commercial jobs.
Discuss:
- Actual work time (1–3 days typically)
- Curing time (usually 24–72 hours)
- When it’s safe for foot traffic or vehicles
8. Do You Offer Customization Options?
Why It Matters:
If you’re investing in epoxy, you should get the exact look you want.
Ask about:
- Color choices
- Metallic pigments, flakes, or quartz blends
- Logos, borders, or embedded graphics
- Gloss or matte finishes
Great contractors will show samples or renderings.
9. Do You Have Before & After Photos or Customer Reviews?
Why It Matters:
Seeing real results builds trust. A good contractor will proudly show past work and have satisfied client testimonials.
What to Look For:
- Clean, professional results
- Variety in styles and surfaces
- Google, Facebook, or website reviews
10. What Ongoing Maintenance Is Required?
Why It Matters:
Epoxy is low maintenance — but still needs proper care to last years.
Ask About:
- Cleaning recommendations
- When to reapply a topcoat
- Avoiding damage from tires, UV, or chemicals
- Specific instructions for heavy-duty or food-grade applications
Red Flags to Watch For
🚩 Vague answers or no written estimate
🚩 No photos of past work
🚩 No mention of surface prep or moisture testing
🚩 Extremely low pricing (you get what you pay for)
🚩 Pushy sales tactics
Final Thoughts
Hiring the right epoxy flooring contractor is more than just comparing prices. It’s about finding a qualified professional who understands your needs, communicates clearly, and delivers flawless results.
By asking the right questions — and expecting clear, confident answers — you can avoid costly mistakes and get a floor that looks great and lasts for years.
Contact us today for a free quote, expert advice, and a flooring solution tailored to your space and style.
